FAQs

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Where can I leave my car?
You can leave 1 car on our premises throughout the duration of the hire. This is at your own risk.

What happens if the van breaks down?
We have 24 hour roadside assistance in place. In the unlikely event that the van cannot be repaired we will refund the remainder of your hire period on a Pro Rata Basis of full days only.

Is there a mileage limit?
There is no mileage limit on the van as such, but it is not unlimited. it is based on not taking advantage of there being no limit. If you are planning an excessive mileage trip please let us know to authorize this.

Where do I collect the van from?
We are located in Whitehaven (CA28) just a few miles from the Lake District National Park.

Are we close to the train station / bus station?
There is a train station at Whitehaven and St Bees.

What happens when we pick the van up?
Please allow an hour on pick up to sort out paperwork and for us to give you a brief on the campervans features.

What identification documents do I need to bring?
You must bring your driving licence photo card and two other forms of identification showing the same address from the list below (all must be dated with 90 days of the pickup date):

  • Council tax bill.
  • Current benefit book.
  • Gas or Electricity bill.
  • HM Revenue & Customs Notice of Coding.
  • Letter from Benefits Agency.
  • Mortgage statement.
  • Telephone bill (not mobile).
  • UK based Bank or Building Society Statement with Debit, Credit or Cheque Guarantee Card.
  • Water bill.

We can not release the van without these documents.

What happens when I return the van?
The camper van must be returned by the time agreed whilst booking. Failure to do so is a breach of our terms and conditions and charges will apply. Please allow an hour after the van has been returned to be checked and to carry out any further paperwork.

Are my personal belongings covered by your insurance?
No we recommend you take out your own travel insurance.

How can I pay?
Payments can be made by bank transfer or PayPal.

FREE bottle of fizz with every hire

Treat yourself to a well earned break in the Lakes
Go on... you work hard for it!

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